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FAQ

  • First click the Start button, then click on Control Panel and then on Programs and Features
  • Find 360 Total Security, double click on the entry and follow the uninstall procedure
  • You can also use our uninstall wizard to uninstall 360 Total Security
  • Or follow the steps listed here: How to Uninstall 360 Total Security

We will provide updates once a day.

  • 360 Total Security is our flagship product that provides an all-in-one solution. It not only protects users from computer viruses and Trojans, but also speeds up and cleans up computers.
  • 360 Internet Security is our first international product that provides antivirus features with a simple and intuitive user interface.
  • 360 Total Security Essential is the successor product to 360 Internet Security. It aims to provide users with essential PC protection.
1. Right-click on the tray icon. 2. Select Download Manager 3. Select the settings icon (configuration icon)

You may add particular files you trust to the Trust List. 360 Total Security will then not scan and detect these files.

You may also send the particular files or installer to us.

Please compress the files and email them to support@360safe.com or visit the following web page and submit the samples: https://www.360totalsecurity.com/en/suspicion/

  • Solution 1 Check the router's default username and password (generally on the back of the router), use the password to enter login.
  • Solution 2 Reset Router Password to Factory Settings
  • Note: If you reset the device, the device will return to factory defaults, you will lose all your settings.
    • Step 1 Turn off the router.
    • Step 2 Press and hold the reset button on the rear panel with a pin, then turn on the router. (Do not release the reset button when you turn on the router and Please keep holding the button for about 6~10 seconds after turning on the router).
    • Step 3 Release the reset button and wait for the device to reboot.
  • If both of them do not work, please contact your router supplier.

Qihoo 360 monetizes its user base through online advertisements and other value-added services.

Learn more about why 360 Total Security is FREE.

Category

    • First click the Start button, then click on Control Panel and then on Programs and Features
    • Find 360 Total Security, double click on the entry and follow the uninstall procedure
    • You can also use our uninstall wizard to uninstall 360 Total Security
    • Or follow the steps listed here: How to Uninstall 360 Total Security

    Click 360 Total Security icon in the menu bar and select "Uninstall"

    Yes, 360 Total Security is fully tested with and supports 64-bit.

    • On 64-bit operating systems, 360 Total Security is comprised of both 32-bit and 64-bit components.
    • 32-bit components are primarily those that render the user interface.
    • 64-bit components are our antivirus modules that require a pure 64-bit runtime environment to work.
    • 64-bit components (such as drivers) usually run in the background and are not visible on task manager.
    • Memory: 512 Mb
    • CPU: 1.6 GHz
    • Free disk space: 1 Gb

  • We will provide updates once a day.

    Every antivirus software product has its own core scanning engines and different techniques. Hence there can be differences in scan results. Nevertheless, keeping your antivirus software updated can greatly improve its performance.

    • 360 Total Security is our flagship product that provides an all-in-one solution. It not only protects users from computer viruses and Trojans, but also speeds up and cleans up computers.
    • 360 Internet Security is our first international product that provides antivirus features with a simple and intuitive user interface.
    • 360 Total Security Essential is the successor product to 360 Internet Security. It aims to provide users with essential PC protection.

    Online shopping mode is designed to provide the highest level of protection while the user is performing online transactions or browsing online shopping and banking sites. When this mode is enabled, 360 Total Security locks down operating systems to prevent any threats or unknown applications that might hijack online shopping sites or intercept online transactions.

    360 Total Security has five antivirus engines. These are: 360 Cloud Scan engine, System Repair engine, machine learning QVMII AI engine, KunPeng engine and Avira AntiVir engine.

    You can adjust your settings of the antivirus engines and select the protection mode according to your preferences.

    #### Performance mode: This mode is optimized to use a minimal amount of system resources. Under this mode, malware is blocked intelligently as soon as the malware is executed or downloaded from internet. This mode is recommended for computers with lower hardware specifications or systems with other antivirus products installed. #### Security mode: This mode is configured to provide maximum protection levels that feature the most aggressive monitoring and issue alerts at the earliest possible moment. Under this mode, two more engines (Avira and KunPeng) are also enabled to provide extra layers of protection. This mode is recommended for users who require everything to be screened by 360 Total Security. This mode requires more system resources. #### Balanced mode: This mode provides superior protection based on 360 cloud technology. Under this mode, malware is blocked as soon as it saved or transferred. This mode is recommended for all users with sufficient hardware specifications. #### Custom mode: This mode allows security experts to define their security strategies.

  • Frequent updates ensure the best user experience and the highest level of antivirus performance to detect and remove any new viruses. 360 Total Security is automatically updated when your PC is connected to the Internet.

    Yes. 360 Total Security does not actually delete the infected files. Instead, the files have been "quarantined". You are able to restore the deleted files from here.

    1. Right-click on the tray icon. 2. Select Download Manager 3. Select the settings icon (configuration icon)

    Settings→General→Language

    You may add particular files you trust to the Trust List. 360 Total Security will then not scan and detect these files.

    You may also send the particular files or installer to us.

    Please compress the files and email them to support@360safe.com or visit the following web page and submit the samples: https://www.360totalsecurity.com/en/suspicion/

    • Solution 1 Check the router's default username and password (generally on the back of the router), use the password to enter login.
    • Solution 2 Reset Router Password to Factory Settings
    • Note: If you reset the device, the device will return to factory defaults, you will lose all your settings.
      • Step 1 Turn off the router.
      • Step 2 Press and hold the reset button on the rear panel with a pin, then turn on the router. (Do not release the reset button when you turn on the router and Please keep holding the button for about 6~10 seconds after turning on the router).
      • Step 3 Release the reset button and wait for the device to reboot.
    • If both of them do not work, please contact your router supplier.

  • We define commercial use as use which is undertaken for business purposes, rather than hobby, recreational, educational or other purposes, and which can, directly or indirectly, further the commercial, trade, or financial interests of the user.

    The software is not licensed for any commercial business activities, profit-based business activities, or revenue-generating business activities.

    You may not exercise any of the rights granted to you under the software license agreement in any manner that is primarily intended for or directed toward commercial benefit or for personal financial gain.

    Provided that the above criteria are strictly observed, you may use the software throughout any enterprise.

    Please send your valuable comments and suggestions to our email address: support@360safe.com

    You may also visit our Facebook page at https://www.facebook.com/360safe

    Follow us on twitter: https://twitter.com/360TotalSec

    Google+: https://plus.google.com/+360TotalSecurity

    Qihoo 360 monetizes its user base through online advertisements and other value-added services.

    Learn more about why 360 Total Security is FREE.