Support & FAQ

FAQ

How do I uninstall 360 Total Security?

First click the Start button, then click on Control Panel and then on Programs and Features
Find 360 Total Security, double click on the entry and follow the uninstall procedure
Or follow the steps listed here: How to Uninstall 360 Total Security

How frequently are the virus definitions updated?

We will provide updates once a day.

How do I configure 360 Total Security to connect via a proxy?

Right-click on the tray icon.
Select Download Manager
Select the settings icon (configuration icon)

How do I feedback a false positive?

You may add particular files you trust to the Trust List. 360 Total Security will then not scan and detect these files.

You may also send the particular files or installer to us.

Please compress the files and email them to support@360safe.com or visit the following web page and submit the samples: https://www.360totalsecurity.com/en/suspicion/

What can I do if I forget the login username/password of my router?

Solution 1 Check the router's default username and password (generally on the back of the router), use the password to enter login.
Solution 2 Reset Router Password to Factory Settings
Note: If you reset the device, the device will return to factory defaults, you will lose all your settings.

Step 1 Turn off the router.
Step 2 Press and hold the reset button on the rear panel with a pin, then turn on the router. (Do not release the reset button when you turn on the router and Please keep holding the button for about 6~10 seconds after turning on the router).
Step 3 Release the reset button and wait for the device to reboot.

If both of them do not work, please contact your router supplier.

Why is your product FREE?

Qihoo 360 monetizes its user base through online advertisements and other value-added services.

Learn more about why 360 Total Security is FREE.